Global Capability Centers (GCCs) have undergone a radical transformation from cost-saving offshore units to strategic hubs driving enterprise growth, digital innovation, and operational excellence. However, as businesses demand more from their GCCs, a critical question arises:
Are GCCs evolving fast enough to stay relevant?
While some GCCs have successfully transitioned into co-innovation and decision-making hubs, others remain trapped in transactional, execution-driven roles. The next phase of evolution requires GCCs to create new competitive advantage for the parent organization and the possibilities are immense depending upon how they are empowered, positioned, structured and weaved into the fabric of the organization and it’s strategy. This is fast shifting from an option to an imperative given the external forces affecting business decisions ranging from economic protectionism, geopolitical tensions, trade disruptions, need for enhanced resiliency and shifting demographics.
This blog series explores various aspects in detail on topics that the GCC industry and organizations need to think as the business world evolves:
What’s next phase of GCCs and should they continue to be positioned as GCCs?
What differentiates high-performing GCCs from those struggling to find their moat?
Is the GCC’s purpose and construct aligned?
Should GCCs have a distinct identity or blend in to its parent organization
How can GCC’s enable resiliency for parent organisations?
This blog series is intended to be collaborative and your thoughts / perspectives shared in the form of comments or reach out will be highly appreciated. Do let me know via comments on any specific topic regarding GCCs which you might be additionally interested on and like us to cover!
Reframe the Next 